Privacy Policy

Last updated: November 2025

1. Introduction

FreshVitality is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (email address, phone number, postal address)
  • Order information and purchase history
  • Communication preferences
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about products and services
  • Respond to your inquiries and provide customer support
  • Improve our website and services
  • Send you marketing communications (with your consent)
  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate interests

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations
  • Legal authorities when required by law
  • Business partners with your explicit consent

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. For more information, please see our Cookie Policy.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

FreshVitality
28 Market Place, Mansfield NG18 1HN, United Kingdom
Phone: +44 1623 672 985
Email: [email protected]